xbjee Privacy Policy — Your Data, Protected

1. Introduction

This Privacy Policy explains how xbjee ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the xbjee platform at xbjee.app. xbjee is committed to handling your personal information with care, transparency, and respect.

By creating an account on xbjee, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the xbjee platform.

This policy applies to all registered members and visitors of xbjee, with particular relevance to players based in Bangladesh. It covers data collected through the xbjee website, mobile app, live chat, and any other channel through which you interact with xbjee.

2. Data We Collect

xbjee collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the platform. Below is a full breakdown of what xbjee collects and why.

3. How We Use Your Data

xbjee uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account management: To create, maintain, and secure your xbjee account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that payment accounts belong to you.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and Terms of Service violations, including the use of automated monitoring systems.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Responsible gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, and to apply any self-imposed limits you have set.
• Promotions and bonuses: To determine your eligibility for bonuses, cashback, and promotional offers, and to credit these to your account correctly.
• Platform improvement: To analyse usage patterns and improve the xbjee platform, game selection, and user experience.
• Marketing communications: To send you promotional emails or notifications about xbjee offers, but only if you have opted in. You can opt out at any time.

4. Data Sharing

xbjee does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which xbjee may share your data with trusted parties, as described below.

• Payment providers: xbjee shares the minimum necessary data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and security standards.
• Game providers: Some game data may be shared with third-party game studios to resolve disputes or verify game outcomes. No personal identity data is shared with game providers.
• Legal obligations: xbjee may disclose your data to law enforcement or regulatory authorities if required to do so by law, court order, or to prevent serious harm.
• Fraud prevention services: xbjee may share data with fraud detection services to protect the platform and its members from criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of xbjee, your data may be transferred to the new entity. You will be notified of any such transfer in advance.

5. Payment Data

xbjee processes all payments through Bangladesh's leading mobile banking platforms: bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, xbjee records the transaction reference number, the amount, the date and time, and the last few digits of your mobile banking account number for verification purposes.

xbjee does not store your full mobile banking PIN, password, or any credentials that would allow access to your mobile banking account. All payment authentication is handled directly by the respective mobile banking provider on their own secure infrastructure.

• Payment records are retained for a minimum of five years to comply with financial record-keeping requirements.
• All payment data is encrypted and stored on secure servers with restricted access.
• Withdrawal requests are matched against your registered payment account to prevent unauthorised transfers.

6. Cookies and Tracking

xbjee uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit xbjee. They help us keep you logged in, remember your preferences, and understand how the platform is being used.

xbjee uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players use the platform, which pages are most visited, and where errors occur. This data is aggregated and anonymised. You can opt out of analytics cookies through your browser settings.
• Preference cookies: Store your platform preferences such as language and display settings. Disabling these may affect your experience.

xbjee does not use third-party advertising cookies or allow any external advertising network to place cookies on your device through the xbjee platform.

7. Data Retention

xbjee retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The specific retention periods for each data category are as follows:

• Account and identity data: Retained for the duration of your account and for five years after account closure, in line with anti-money laundering requirements.
• Financial and transaction data: Retained for a minimum of five years after the transaction date.
• Gaming activity data: Retained for three years after your last login, then anonymised for aggregate analytics.
• Support communications: Retained for two years after the conversation is closed.
• Technical and device data: Retained for 12 months on a rolling basis.

When data is no longer required, xbjee securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8. Data Security

xbjee implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• AES-256 encryption for all data stored on xbjee servers.
• TLS encryption for all data transmitted between your device and xbjee.
• Strict access controls ensuring that only authorised xbjee personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the xbjee platform.
• Two-factor authentication options for player accounts.
• Automated monitoring for unusual account activity and potential data breaches.

9. Your Privacy Rights

As an xbjee member, you have the following rights over your personal data. To exercise any of these rights, contact xbjee support via live chat or email at [email protected]. xbjee will respond to all data requests within 48 hours.

10. Minors and Age Verification

xbjee is strictly an 18+ platform. xbjee does not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the registration process and may be repeated at any time if xbjee has reason to believe an account belongs to a minor.

If xbjee discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the account will be closed. If you believe a minor has registered on xbjee, please contact support immediately at [email protected].

11. Changes to This Policy

xbjee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that affect how your data is used, xbjee will notify registered members via email or an in-platform notification before the changes take effect. Your continued use of xbjee after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how xbjee protects your privacy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the xbjee privacy team through any of the following channels:

• Live Chat: Available 24/7 directly from the xbjee platform — the fastest way to reach us.
• Email: [email protected] — data requests are handled within 48 hours.
• FAQ: Visit the FAQ page for answers to common privacy questions.